At DoubleB Healthcare Supplies we believe in making returns hassle free for account holders. As longs as the below conditions are met, we will happily take back, at no charge, any product you may be unsatisfied with. Simply contact us to arrange a return.
- Returns must be accompanied by a copy of the original invoice, stating the reason for the return
- All returns must arrive in original packaging, unopened and unmarked (To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging).
- Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, you are subject to a restocking fee.
- Returns on equipment such as handpieces, ultrasonic machines, curing lights etc. are not accepted. The manufacturer’s warranty does apply to any defects or malfunctions.
- Shortages or errors must be reported within 7 days of the receipt of the package.
There are certain situations where only partial refunds are granted:
- Machines with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your Bank Account or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@doublebhealthcaresupplies.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@doublebhealthcaresupplies.com for best advice .
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.
Contact us at info@doublebhealthcaresupplies.com for questions related to refunds and returns.